About Qinetics

Qinetics MSP Sdn Bhd “Qloud MSP” is a wholly owned subsidiary of Qinetics Solutions Sdn Bhd which specialize in IT Managed Services and IT Outsourcing Services with a regional company headquartered in Technology Park Malaysia, Kuala Lumpur, Malaysia. Qinetics is an MSC (Multimedia Super Corridor) pioneer-status company with over 100 dedicated employees. Qinetics started business since year 2000 with the initial focus on Domain Registrar business, and through its subsidiaries. With years of large scale experienced in IT Outsource Services and IT Infrastructure management, Qinetics MSP has expanded its portfolio of customers to various industries – covering large corporates, insurance, hospitality, telecommunications, governments, Oil and Gas, F&Bs, healthcare, charity or&anizations and many more. Our consistently growing customer base is attributed to our strong solutions that effectively meeting service level KPI and requirements of critical business applications for our customers. In year 2011, IT outsourcing group was transformed as Next Generation Managed Services Provider by adopting into latest technology with capabilities of proactive remote monitoring and management (RMM), empowering Cloud Computing, IoT and priority in Data Security. Qinetics MSP Sdn Bhd d/b/a Qloud MSP is an ISO 9001: 2015 Certified company and consists of dual 24/7 Network Operations Centre (NOC).

Introduction - Managed Services Division

Established since 2011

Mission and Value (Quality Policy)

“We aim to become a valuable Managed Services provider by offering quality but affordable solution to accelerate our customers’ business”
  • To become a Next Gen MSP
  • Offer comprehensive but affordable end-to-end solution
  • To accelerate our customer’s business
  • Maintain highest service levels
  • Innovative, hardworking and approachable

Service Quality Management

  • Quality Control Process (QC)
  • Service Level Agreement (SLA)
  • Continuous Service Improvement (CSI)

Culture

  • Flat structure with minimal hierarchy
  • Management by objectives – SMART
  • Play hard, work harder
  • Constant learning

Goals and Objectives

  • To accelerate revenue growth
  • Reduce operational cost and improve service levels
  • Embrace digital marketing
  • Making business partnership work
  • Certifications and credibility

Services

Email and Server Hosting

Remote and On-site Technical Support

Network Monitoring

Backup and Disaster Recovery Services

Asset Management

Cloud computing

Remote and On-site supports