About Qinetics

“Qloud MSP” is a wholly owned company of Qinetics Services Sdn Bhd which specialize into IT Managed Services and IT Outsources Services with a regional company headquartered in Technology Park Malaysia, Kuala Lumpur, Malaysia with MSC (Multimedia Super Corridor) pioneer-status company. Qinetics started business since year 2000 with the initial focus on Domain Registrar business, and through its subsidiary. With years of large scale experienced in IT Outsource Services and IT Infrastructure management, Qinetics Services has expanded our portfolio of customers to various industries – covering insurance, hospitality, telecommunications, governments, Oil and Gas, healthcare, conglomerates, charity organizations and many more. Our consistently growing customer base is attributed to our strong solutions on-time, consistently meeting the requirements of critical business applications for our customers. In year 2011, IT outsourcing group was transformed as Managed Services Provider (MSP) by adopting into latest technology with criteria’s such as 24/7 Remote monitoring management (RMM), supports Cloud computing and establishment of Network Operation Centre (NOC).

Introduction - Managed Services Division

Established since 2011

Mission and Value (Quality Policy)

“We aim to become a valuable Managed Services provider by offering quality but affordable solution to accelerate our customers’ business”
  • To become a Next Gen MSP
  • Offer comprehensive but affordable end-to-end solution
  • To accelerate our customer’s business
  • Maintain highest service levels
  • Innovative, hardworking and approachable

Service Quality Management

  • Quality Control Process (QC)
  • Service Level Agreement (SLA)
  • Continuous Service Improvement (CSI)

Culture

  • Flat structure with minimal hierarchy
  • Management by objectives – SMART
  • Play hard, work harder
  • Constant learning

Goals and Objectives

  • To accelerate revenue growth
  • Reduce operational cost and improve service levels
  • Embrace digital marketing
  • Making business partnership work
  • Certifications and credibility

Services

Email and Server Hosting

Remote and On-site Technical Support

Network Monitoring

Backup and Disaster Recovery Services

Asset Management

Cloud computing

Remote and On-site supports