Next-gen Managed Services Provider ( MSP )

We handle your IT so you can focus on your business

What is Qloud MSP?

Managed Service Provider (MSP) stand as lighthouses in the complex ocean of technology, guiding businesses to digital success. The complexity and high cost of technology have been limiting many companies from realizing their full potential. Leveraging our experience and scale, Qloud MSP works as your company’s strategic IT Business Partner. Using the latest technology, we assist you in making accurate decisions, enhancing business profitability, all while significantly reducing costs. As your dedicated MSP, we simplify, optimize, and elevate your technological journey.

What Are The Benefits of Using A Managed Service Provider?

Choosing an MSP like Qloud MSP transforms your business trajectory. Engaging with a managed service provider is transformative for businesses. Managed Services Provider offer proactive IT support, ensuring systems run smoothly and potential issues are thwarted before they escalate. Companies gain access to a wealth of expertise, tapping into resources and technologies that might be otherwise out of reach. This partnership allows businesses to focus on their core objectives, while the MSP handles tech complexities. With predictable budgeting, enhanced security, and continuous monitoring, companies can achieve greater efficiency, reduced downtime, and peace of mind.

Why Choose Our IT Managed Services?

With Qloud MSP, you’re not just choosing a service, you’re choosing a dedicated partner for your technological journey.

Expertise & Experience

With Qloud MSP, you gain a partner seasoned in diverse tech scenarios. We’ve faced challenges, found solutions, and refined our approach over the years.

State-of-the-Art Tech

We believe in staying ahead. That means using the latest technology and best practices to ensure your IT infrastructure is robust and future-ready.

Cost-Effective Solutions

The complexity and high cost of technology have limited many. However, leveraging our scale and experience, we offer top-tier IT support at a fraction of the cost.

Monitoring & Troubleshooting

With proactive monitoring, timely updates, and rapid response, we handle tech hiccups before they become hurdles, letting you focus on your core business.

Strategic Partnership

We don’t just manage; we strategize. As your IT Business Partner, we align technology with your goals, ensuring decisions made today drive tomorrow’s success.

24/7 Support

Day or night, our team is at the ready. With round-the-clock support, we ensure that your operations run smoothly, no matter the hour.

Our IT Managed Services

Technical Support

Break/Fix is reactive! We provide 24/7 technical help desk by certified engineers that aim to resolves your problems ASAP.

Network Monitoring

Monitor, troubleshoot, and eliminates any problem within your network before it even creates any downtime.

Cloud "Qloud" Computing

Provide consultancy and deployment service for cloud adoption strategy.

Data Protection & Disaster Recovery

Ensuring all your sensitive and critical data will be well protected with the latest technology and best practices.

Proactive Remote Support and Monitoring (RMM)

Suitable for any size of business with multiple operating locations, Qloud MSP uses the latest Remote Managed Monitoring systems to support your machine regardless of locations

Access to Latest Technology

Continuously learn and upgrade to the latest technology and best practices in the cyber world, to ensure our customers can work effectively and securely.

QMSP Packages

✓ = Included

+ = Optional

Qloud Managed Support Services	REMOTE	STANDARD	PREMIUM
24/7 Helpdesk Support	✓	✓	✓
Proactive Live Remote Support	✓	✓	✓
On-site Support	+	✓	✓
Scheduled On-site Support	+	✓	✓
Critical Incident On-site Standby	+	+	✓
IMAC Request - Install, Move, Add, Change	+	+	+
Standard Apps and Hardware Support	✓	✓	✓
Preventive Maintenance	+	✓	✓
Data or System Recovery	+	✓	✓
Hardware Warranty Incident Handling	✓	✓	✓
Monthly Reports	✓	✓	✓

Qloud Managed Security Services	REMOTE	STANDARD	PREMIUM
Advanced Endpoint Protection	✓	✓	✓
Advanced Endpoint and Malware Protection + EDR	+	✓	✓
Managed Security Information and Event Management (SIEM)	+	✓	✓
Managed Firewall Services	+	✓	✓
Managed Email Gateway Security	✓	✓	✓
Email Anti-Phising Protection	+	+	✓
CEO Fraud Email Protection	+	+	✓
Mobile Device Security	+	+	✓
Vulnerability Scanning	+	+	✓
OS and Apps Updates and Patching	+	✓	✓
Virus and Malware Removal	+	✓	✓
Alarms and Reports	✓	✓	✓

Qloud Managed Performance Monitoring	REMOTE	STANDARD	PREMIUM
24/7 Proactive Network Monitoring with Alerts	✓	✓	✓
- CPU, RAM, Disk Resources	✓	✓	✓
- Network Traffic Utilization	✓	✓	✓
- Servers, Storages and Workstations	✓	✓	✓
- Firewalls, Routers and Switches	✓	✓	✓
- Enterprise Grade Network Equipment and Storages	+	✓	✓
Alarm and Reports	✓	✓	✓

Asset Management and Renewals	REMOTE	STANDARD	PREMIUM
Asset Management Tracking	✓	✓	✓
Software Licensing Tracking	✓	✓	✓
Managed SSL and Domain Name	+	+	✓
Warranty and End-Of-Life Tracking	+	+	✓
Hardware Upgrade and Replacement	+	+	+

Professional Consultancy Services	REMOTE	STANDARD	PREMIUM
Training and Awareness	+	+	✓
IT Assessment	✓	✓	✓
IT Operational Development	+	+	✓
IT Policies and Compliance	+	+	✓

Managed Backup and Disaster Recovery	REMOTE	STANDARD	PREMIUM
Backup and Data Recovery Services	+	✓	✓
Hybrid and Cloud Backup Solution	✓	✓	✓
Disaster Recovery Planning Services	+	✓	✓

Our Pricing Model

We provide a flexi pricing model that fits your business structure.

MONITOR ONLY

Provides network monitoring and alerting services. We also accommodates different service levels.

TIERED

We offers different tiers of bundled packages of services. Pricing will increases from tier to tier as increasingly comprehensive services are provided

PER USER

We will charge based on a flat fee billed per end user/month, covering all the end user’s device

PER DEVICE

We will charge based on a flat fee for each type of device supported. Pricing is easier to quote and modify as customer adds device.

ALL YOU CAN EAT

Flat monthly fee covers all remote and on-site support. Customer can budget IT support costs and avoid billing fluctuations

ALA CARTE

Based on discrete services that focus on specific customer needs. Offers customer greater flexibility.

Traditional MSP may have a full control to your systems however lack of visibility to you. Here in Qloud MSP, we enable customers a self-service capability to monitor and change with the guidance from our experts. This means System Administrators does not lose the control to perform backup, configurations and restart a server while next-gen MSP handle the security, best practices, architecture and right consultancy to you.

Wang CW

Head of Managed Services

Frequently asked questions

What is Managed Service Provider (MSP)?

A Managed Service Provider (MSP) is a company that manages a client’s IT infrastructure and/or end-user systems, typically on a proactive basis under a subscription model. This partnership ensures optimized tech operations, allowing businesses to focus on their core objectives, while the MSP handles the intricate IT challenges and maintenance.

What is the difference between Managed Service Provider (MSP) and Managed Security Service Provider (MSSP)?

While an MSP focuses on the overall IT infrastructure, an MSSP emphasizes cybersecurity, providing services like threat monitoring, intrusion detection, and incident response.

What does a managed service provider do?

An MSP serves as a company’s IT guardian. We maintain, monitor, and update IT systems, ensuring efficient operation. From managing software updates to performing regular data backups and providing round-the-clock tech support, MSPs act as an all-in-one IT solution.

Why Do I need a managed service provider?

Hiring an MSP is like having a dedicated IT team without the overhead. They handle technology challenges, reduce potential downtime, introduce the latest tech innovations, and enable businesses to run smoother, letting them concentrate on growth and objectives.

Ready to find out more?

Feel free to drop us a message and find out how we can help you. Our expert will schedule a call with you within the next business day.