Traditional MSP may have a full control to your systems however lack of visibility to you. Here in Qloud MSP, we enable customers a self-service capability to monitor and change with the guidance from our experts. This means System Administrators does not lose the control to perform backup, configurations and restart a server while next-gen MSP handle the security, best practices, architecture and right consultancy to you.
Next-Gen Managed Services
We Accelerate Your Business To Achieve Transformational Growth
A reliable Managed Services provider are supposed to provides long term benefits to your organization by not just taking away your IT headaches but capable to enhance your IT lifecycle and business productivity.
What we do?
Next-gen Technical Support
Break-fix services are fundamental. Our certified experts are available 24/7 to provides proactive support and monitoring to your latest generation of systems to minimize your business downtime.
Network monitoring
You need to have a visibility to know What, Where and Why. Powered by enterprise class monitoring platform, we monitor almost anything in IT infrastructure from hardware to data levels.
Cloud “Qloud” Computing
Effective cloud solution brings significant cost saving and high reliability to the organization. However, it requires a right planning and implementation. Researched found that 55% of IT professionals agree that some Cloud adoption fails because lack of understanding of its business-driven objectives for migrating to the cloud and 42% lack of planning. Here in Qloud, we offer the right solution, consultation and migration to empower our customers to have a complete and effective Cloud ecosystem based on business requirements.
Data Protection and Disaster Recovery
Data protection begins with reliable backup and recovery solution. But that’s not all. As cyber security remains the biggest threat in protecting your organization data’s. Next-Gen MSP plays a vital role to manage complex environment and secured customers data with the best available solution, practices and technology.
Proactive remote support and monitoring (RMM)
Qloud remote managed monitoring systems can identify problems and root cause before downtime happens with alerts for all servers, networks and your defence gateway. Let us to notify and support your systems 24/7 all year long remotely or onsite regardless to location.
Access to newer technology securely
In the world of integration, systems are getting complex and harder to maintain but user’s experiences shall remain simpler to operates. This is why Next-Gen MSP must have the capability to manage complex environment while our customers can work effectively and securely.
Plan Overview
Remote Managed Support
Basic but strong. We can often solve IT problems just as effectively off-site. The Qloud Remote Managed Support Plan, using the latest Remote Managed Monitoring technology over the Cloud, delivers our support and monitors your essential systems and workstations proactively while helping you save costs.
Standard Managed Support
A comprehensive plan that covers on-site support when it is required. After gaining a thorough understanding of your IT systems using the Qloud MSP IT Assessment methodology, our dedicated
team of certified, highly trained engineers will develop an effective core support strategy tailor-made to your business.
Premium MSP
Unleash the best value of Next-Gen MSP! Maximize your productivity by offloading your IT issues and challenges to our professionals at any time, 24/7. Qloud MSP has an excellent track record in planning, designing, operating, and managing IT support strategies for many large corporations. This plan includes a dedicated Service Delivery Manager / Support Team Leader to understand your business and guide you through a journey of continuous service improvements, handling compliance and ensuring the right IT investments.
Key Features
• Up to 24/7 Helpdesk Service with Unlimited machines
• Customizable plan by select the right services for you
• Support most Operating System and Computers
• Asset Management and Software Tracking
• Advanced Malware protection
• Domain / DNS protection
• Backup and Recovery
• Monitoring and Alerts
• Diagnosis and service reports will be provided
SECURE REMOTE SESSION
MANAGE DEVICES
SUPPORTS ON-PREMISE, CLOUD & HYBRID
STRONG ENDPOINT PROTECTION
MULTI LEVEL SUPPORTS
AVAILABLE 24/7
Qloud MSP is an ISO 9001: 2015 Quality Management Certified Company
QMSP PACKAGES
✓ = Included
+ = Optional
| Qloud Managed Support Services | REMOTE | STANDARD | PREMIUM |
|---|---|---|---|
| 24/7 Helpdesk Support | ✓ | ✓ | ✓ |
| Proactive Live Remote Support | ✓ | ✓ | ✓ |
| On-site Support | + | ✓ | ✓ |
| Scheduled On-site Support | + | ✓ | ✓ |
| Critical Incident On-site Standby | + | + | ✓ |
| IMAC Request - Install, Move, Add, Change | + | + | + |
| Standard Apps and Hardware Support | ✓ | ✓ | ✓ |
| Preventive Maintenance | + | ✓ | ✓ |
| Data or System Recovery | + | ✓ | ✓ |
| Hardware Warranty Incident Handling | ✓ | ✓ | ✓ |
| Monthly Reports | ✓ | ✓ | ✓ |
| Qloud Managed Security Services | REMOTE | STANDARD | PREMIUM |
|---|---|---|---|
| Advanced Endpoint Protection | ✓ | ✓ | ✓ |
| Advanced Endpoint and Malware Protection + EDR | + | ✓ | ✓ |
| Managed Security Information and Event Management (SIEM) | + | ✓ | ✓ |
| Managed Firewall Services | + | ✓ | ✓ |
| Managed Email Gateway Security | ✓ | ✓ | ✓ |
| Email Anti-Phising Protection | + | + | ✓ |
| CEO Fraud Email Protection | + | + | ✓ |
| Mobile Device Security | + | + | ✓ |
| Vulnerability Scanning | + | + | ✓ |
| OS and Apps Updates and Patching | + | ✓ | ✓ |
| Virus and Malware Removal | + | ✓ | ✓ |
| Alarms and Reports | ✓ | ✓ | ✓ |
| Qloud Managed Performance Monitoring | REMOTE | STANDARD | PREMIUM |
|---|---|---|---|
| 24/7 Proactive Network Monitoring with Alerts | ✓ | ✓ | ✓ |
| - CPU, RAM, Disk Resources | ✓ | ✓ | ✓ |
| - Network Traffic Utilization | ✓ | ✓ | ✓ |
| - Servers, Storages and Workstations | ✓ | ✓ | ✓ |
| - Firewalls, Routers and Switches | ✓ | ✓ | ✓ |
| - Enterprise Grade Network Equipment and Storages | + | ✓ | ✓ |
| Alarm and Reports | ✓ | ✓ | ✓ |
| Asset Management and Renewals | REMOTE | STANDARD | PREMIUM |
|---|---|---|---|
| Asset Management Tracking | ✓ | ✓ | ✓ |
| Software Licensing Tracking | ✓ | ✓ | ✓ |
| Managed SSL and Domain Name | + | + | ✓ |
| Warranty and End-Of-Life Tracking | + | + | ✓ |
| Hardware Upgrade and Replacement | + | + | + |
| Professional Consultancy Services | REMOTE | STANDARD | PREMIUM |
|---|---|---|---|
| Training and Awareness | + | + | ✓ |
| IT Assessment | ✓ | ✓ | ✓ |
| IT Operational Development | + | + | ✓ |
| IT Policies and Compliance | + | + | ✓ |
| Managed Backup and Disaster Recovery | REMOTE | STANDARD | PREMIUM |
|---|---|---|---|
| Backup and Data Recovery Services | + | ✓ | ✓ |
| Hybrid and Cloud Backup Solution | ✓ | ✓ | ✓ |
| Disaster Recovery Planning Services | + | ✓ | ✓ |
Why Qloud?
We focus your goals
The right service providers tell you what are the right thing to invest.
Whether is ROI or technology enhancement. We have years of experience in Plan, Build and Implement the right solution to our customers based on the highest value we could offer.