Next-Gen Managed Services

We accelerate your business to achieve transformational growth

What we do?

A reliable Managed Services provider are supposed to provides long term benefits to your organization by not just taking away your IT headaches but capable to enhance your IT lifecycle and business productivity.

Next-gen Technical Support​

Break-fix services are fundamental. Our certified experts are available 24/7 to provides proactive support and monitoring to your latest generation of systems to minimize your business downtime.

Network monitoring

You need to have a visibility to know what, where and why. Powered by enterprise class monitoring platform, we monitor almost anything in IT infrastructure from hardware to data levels.

Cloud “Qloud” Computing

Effective cloud solution brings significant cost saving and high reliability to the organization. However, it requires a right planning and implementation.Researched found that 55% of IT professionals agree that some Cloud adoption fails because lack of understanding of its business-driven objectives for migrating to the cloud and 42% lack of planning. Here in Qloud, we offer the right solution, consultation and migration to empower our customers to have a complete and effective Cloud ecosystem based on business requirements.

Data Protection and Disaster Recovery

Data protection begins with reliable backup and recovery solution. But that’s not all. As cyber security remains the biggest threat in protecting your organization data’s. Next-Gen MSP plays a vital role to manage complex environment and secured customers data with the best available solution, practices and technology.

Proactive remote support and monitoring (RMM)

Qloud remote managed monitoring systems can identify problems and root cause before downtime happens with alerts for all servers, networks and your defence gateway. Let us to notify and support your systems 24/7 all year long remotely or onsite regardless to location.

Access to newer technology securely

In the world of integration, systems are getting complex and harder to maintain but user’s experiences shall remain simpler to operates. This is why Next-Gen MSP must have the capability to manage complex environment while our customers can work effectively and securely.

Traditional MSP may have a full control to your systems however lack of visibility to you. Here in Qloud MSP, we enable customers a self-service capability to monitor and change with the guidance from our experts. This means System Administrators does not lose the control to perform backup, configurations and restart a server while next-gen MSP handle the security, best practices, architecture and right consultancy to you.

Wang CW

Head of Managed Services

Plan Overview

Remote Managed Support

Basic but strong. We can often solve IT problems just as effectively off-site. The Qloud Remote Managed Support Plan, using the latest Remote Managed Monitoring technology over the Cloud, delivers our support and monitors your essential systems and workstations proactively while helping you save costs.

Standard Managed Support

A comprehensive plan that covers on-site support when it is required. After gaining a thorough understanding of your IT systems using the Qloud MSP IT Assessment methodology, our dedicated
team of certified, highly trained engineers will develop an effective core support strategy tailor-made to your business.

Premium MSP

Unleash the best value of Next-Gen MSP! Maximize your productivity by offloading your IT issues and challenges to our professionals at any time, 24/7. Qloud MSP has an excellent track record in planning, designing, operating, and managing IT support strategies for many large corporations. This plan includes a dedicated Service Delivery Manager / Support Team Leader to understand your business and guide you through a journey of continuous service improvements, handling compliance and ensuring the right IT investments.

Key Features

Secure Remote Session

Manage Devices

Supports On-premise, Cloud & Hybrid

Strong Endpoint Protection

Multi Level Supports

Available 24/7

Up to 24/7 Helpdesk Service with Unlimited machines
Customizable plan by select the right services for you
Support most Operating System and Computers
Asset Management and Software Tracking
Advanced Malware protection

• Domain / DNS protection
Backup and Recovery
Monitoring and Alerts
Diagnosis and service reports will be provided

Qloud MSP is an ISO 9001:
2015 Quality Management Certified Company

QMSP Packages

✓ = Included

+ = Optional

Qloud Managed Support ServicesREMOTESTANDARDPREMIUM
24/7 Helpdesk Support
Proactive Live Remote Support
On-site Support+
Scheduled On-site Support+
Critical Incident On-site Standby ++
IMAC Request - Install, Move, Add, Change+++
Standard Apps and Hardware Support
Preventive Maintenance+
Data or System Recovery+
Hardware Warranty Incident Handling
Monthly Reports
Qloud Managed Security ServicesREMOTESTANDARDPREMIUM
Advanced Endpoint Protection
Advanced Endpoint and Malware Protection + EDR+
Managed Security Information and Event Management (SIEM)+
Managed Firewall Services+
Managed Email Gateway Security
Email Anti-Phising Protection++
CEO Fraud Email Protection++
Mobile Device Security++
Vulnerability Scanning++
OS and Apps Updates and Patching+
Virus and Malware Removal+
Alarms and Reports
Qloud Managed Performance MonitoringREMOTESTANDARDPREMIUM
24/7 Proactive Network Monitoring with Alerts
- CPU, RAM, Disk Resources
- Network Traffic Utilization
- Servers, Storages and Workstations
- Firewalls, Routers and Switches
- Enterprise Grade Network Equipment and Storages+
Alarm and Reports
Asset Management and RenewalsREMOTESTANDARDPREMIUM
Asset Management Tracking
Software Licensing Tracking
Managed SSL and Domain Name ++
Warranty and End-Of-Life Tracking++
Hardware Upgrade and Replacement+++
Professional Consultancy ServicesREMOTESTANDARDPREMIUM
Training and Awareness++
IT Assessment
IT Operational Development++
IT Policies and Compliance ++
Managed Backup and Disaster RecoveryREMOTESTANDARDPREMIUM
Backup and Data Recovery Services+
Hybrid and Cloud Backup Solution
Disaster Recovery Planning Services+

Why Qloud?
We focus your goals

The right service providers tell you what are the right thing to invest.

Whether is ROI or technology enhancement. We have years of experience in plan, build and implement the right solution to our customers based on the highest value we could offer.