Traditional MSP may have a full control to your systems however lack of visibility to you. Here in Qloud MSP, we enable customers a self-service capability to monitor and change with the guidance from our experts. This means System Administrators does not lose the control to perform backup, configurations and restart a server while next-gen MSP handle the security, best practices, architecture and right consultancy to you.
What is Qloud MSP?
The complexity and high cost of technology have been limiting many companies realizing their full potential. Leveraging on our experience and scale, Qloud MSP works as your company’s strategic IT Business Partner, using latest technology helping you to make accurate decisions, enhance business profitability, with only a fraction of the costs.
What we do?
Technical Support
Break/Fix is reactive! We provide 24/7 technical help desk by certified engineers that aim to resolves your problems ASAP.
Network Monitoring
Monitor, troubleshoot, and eliminates any problem within your network before it even creates any downtime.
Cloud "Qloud" Computing
Provide consultancy and deployment service for cloud adoption strategy.
Data Protection & Disaster Recovery
Ensuring all your sensitive and critical data will be well protected with the latest technology and best practices.
Proactive Remote Support and Monitoring (RMM)
Suitable for any size of business with multiple operating locations, Qloud MSP uses the latest Remote Managed Monitoring systems to support your machine regardless of locations
Access to Latest Technology
Continuously learn and upgrade to the latest technology and best practices in the cyber world, to ensure our customers can work effectively and securely.
QMSP Packages
✓ = Included
+ = Optional
| Qloud Managed Support Services | REMOTE | STANDARD | PREMIUM |
|---|---|---|---|
| 24/7 Helpdesk Support | ✓ | ✓ | ✓ |
| Proactive Live Remote Support | ✓ | ✓ | ✓ |
| On-site Support | + | ✓ | ✓ |
| Scheduled On-site Support | + | ✓ | ✓ |
| Critical Incident On-site Standby | + | + | ✓ |
| IMAC Request - Install, Move, Add, Change | + | + | + |
| Standard Apps and Hardware Support | ✓ | ✓ | ✓ |
| Preventive Maintenance | + | ✓ | ✓ |
| Data or System Recovery | + | ✓ | ✓ |
| Hardware Warranty Incident Handling | ✓ | ✓ | ✓ |
| Monthly Reports | ✓ | ✓ | ✓ |
| Qloud Managed Security Services | REMOTE | STANDARD | PREMIUM |
|---|---|---|---|
| Advanced Endpoint Protection | ✓ | ✓ | ✓ |
| Advanced Endpoint and Malware Protection + EDR | + | ✓ | ✓ |
| Managed Security Information and Event Management (SIEM) | + | ✓ | ✓ |
| Managed Firewall Services | + | ✓ | ✓ |
| Managed Email Gateway Security | ✓ | ✓ | ✓ |
| Email Anti-Phising Protection | + | + | ✓ |
| CEO Fraud Email Protection | + | + | ✓ |
| Mobile Device Security | + | + | ✓ |
| Vulnerability Scanning | + | + | ✓ |
| OS and Apps Updates and Patching | + | ✓ | ✓ |
| Virus and Malware Removal | + | ✓ | ✓ |
| Alarms and Reports | ✓ | ✓ | ✓ |
| Qloud Managed Performance Monitoring | REMOTE | STANDARD | PREMIUM |
|---|---|---|---|
| 24/7 Proactive Network Monitoring with Alerts | ✓ | ✓ | ✓ |
| - CPU, RAM, Disk Resources | ✓ | ✓ | ✓ |
| - Network Traffic Utilization | ✓ | ✓ | ✓ |
| - Servers, Storages and Workstations | ✓ | ✓ | ✓ |
| - Firewalls, Routers and Switches | ✓ | ✓ | ✓ |
| - Enterprise Grade Network Equipment and Storages | + | ✓ | ✓ |
| Alarm and Reports | ✓ | ✓ | ✓ |
| Asset Management and Renewals | REMOTE | STANDARD | PREMIUM |
|---|---|---|---|
| Asset Management Tracking | ✓ | ✓ | ✓ |
| Software Licensing Tracking | ✓ | ✓ | ✓ |
| Managed SSL and Domain Name | + | + | ✓ |
| Warranty and End-Of-Life Tracking | + | + | ✓ |
| Hardware Upgrade and Replacement | + | + | + |
| Professional Consultancy Services | REMOTE | STANDARD | PREMIUM |
|---|---|---|---|
| Training and Awareness | + | + | ✓ |
| IT Assessment | ✓ | ✓ | ✓ |
| IT Operational Development | + | + | ✓ |
| IT Policies and Compliance | + | + | ✓ |
| Managed Backup and Disaster Recovery | REMOTE | STANDARD | PREMIUM |
|---|---|---|---|
| Backup and Data Recovery Services | + | ✓ | ✓ |
| Hybrid and Cloud Backup Solution | ✓ | ✓ | ✓ |
| Disaster Recovery Planning Services | + | ✓ | ✓ |
Our Pricing Model
We provide a flexi pricing model that fits your business structure.
MONITOR ONLY
Provides network monitoring and alerting services. We also accommodates different service levels.
TIERED
We offers different tiers of bundled packages of services. Pricing will increases from tier to tier as increasingly comprehensive services are provided
PER USER
We will charge based on a flat fee billed per end user/month, covering all the end user’s device
PER DEVICE
We will charge based on a flat fee for each type of device supported. Pricing is easier to quote and modify as customer adds device.
ALL YOU CAN EAT
Flat monthly fee covers all remote and on-site support. Customer can budget IT support costs and avoid billing fluctuations
ALA CARTE
Based on discrete services that focus on specific customer needs. Offers customer greater flexibility.
Ready to find out more?
Feel free to drop us a message and find out how we can help you. Our expert will schedule a call with you within the next business day.
